Refund policy

All sales are final, including custom candles. We do not accept returns or exchanges for a change of mind.

If a candle arrives damaged, such as a broken vessel or a missing wick, email reignsaura@outlook.com within 12 hours of delivery. Include your order number and clear photos showing the issue. For a qualifying report made within that window, we will provide a full refund or a replacement at no additional cost to you.

If you report damage after the 12-hour window, we will offer either a 50% refund of the affected item’s price (excluding shipping costs) or 50% off a replacement. If evidence shows that the product had a problem before it was handed to the shipping carrier, we will provide a full refund or replacement instead.

We review the information you provide to determine the appropriate resolution. This policy does not limit any rights you may have under applicable law.